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Privacy Policy

Effective Date: 06/16/2025

At Accustack 3D, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or use our services. Our practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation in Alberta.

1. Information We Collect

We collect personal information you voluntarily provide when you interact with our site or make a purchase, including:

  • Contact Information: Name, email address, phone number, and shipping/billing address

  • Payment Information: Credit/debit card details and billing info (processed securely via third-party payment processors)

  • Order Information: Product selections, customization details, transaction history

  • Account Information (if applicable): Login credentials, saved addresses

  • Device & Usage Data: IP address, browser type, time zone, pages visited (collected via cookies and analytics tools)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To fulfill and manage your orders and deliver products/services

  • To process payments securely through our third-party payment gateway (e.g., Stripe, PayPal, Wix Payments)

  • To communicate order updates, confirmations, and support inquiries

  • To improve our website, services, and customer experience

  • To send promotional emails (only with your consent; you may opt out at any time)

  • To comply with legal and regulatory obligations

3. Third-Party Services

We may share your information with third-party service providers that help us operate our business, such as:

  • Wix.com (website hosting, ecommerce platform)

  • Payment processors (e.g. Stripe, PayPal, Wix Payments)

  • Shipping providers (e.g. Canada Post, FedEx)

  • Analytics tools (e.g. Google Analytics)

These third parties are only given access to information necessary to perform their services and are required to protect your data in compliance with applicable privacy laws.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and collect analytics data. You can adjust your browser settings to refuse or disable cookies, though some features of our site may not function properly as a result.

5. Your Rights and Choices

You have the right to:

  • Access or request a copy of your personal information

  • Correct inaccurate or incomplete data

  • Withdraw consent for marketing communications

  • Request deletion of your personal data, where applicable by law

To exercise any of these rights, please contact us at customerservice@accustack3d.com.

6. Data Storage and Security

We store your information securely on trusted platforms (such as Wix) with appropriate safeguards in place to protect against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax, legal, or accounting obligations).

8. International Users

As we ship products internationally, your data may be transferred to and processed in countries outside of Canada. By using our services, you consent to such transfers, which are subject to privacy protections consistent with Canadian law.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Effective Date.” Continued use of our site after any updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Accustack3d
Email: customerservice@accustack3d.com
Phone: 1-780-898-5551
Address: po box 347, wildwood, Alberta, Canada

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